I have been surprised to hear that Vodacom BlackBerry customers are demanding refunds as a result of the short period of BIS down time (that maybe lasted 4 hours?) on Friday 11th of Jan 2013
Frankly I think this is ridiculous! BIS costs R60 a month which is the equivalent of R2 a day or 8.3 cents an hour. So 4 hours down time x 8.3 = 33.2 cents. I understand that people feel they have a right to demand service, but seriously such an out cry over 33 cents? That's the equivalent of a single SMS message which is exactly what Vodacom sent me to apologise. I think it's unreasonable to expect anything more. This is not America people, you can't get a month's free BIS for 4 hours of down time - Get real!
Vodacom you have permission from me as a BlackBerry user to continue to focus your efforts on network quality and ignore any griping / ranting from bratty BlackBerry users who would try to manipulate you into feeling you owe them something.